SHIPPING & RETURNS
Shipping
*FREE SHIPPING - orders must total $40 or more for Canada-wide shipping after all sales, promos, discounts & coupons have been applied.
How much is shipping?
Canada -- Shipping is FREE on orders totalling $40 or more! Shipping will automatically be adjusted once your cart contents reach the qualifying threshold in your currency. No coupon code needed.
Orders under that amount will ship for a FLAT RATE starting at only $7 and increases depending on whether you choose tracking or not (which is optional).
NEW (Canada Only) - A new discounted rate of only $4 is available if purchasing 2 items or less. Please feel free to take advantage of this discounted rate as often as you like!
YES, you may COMBINE another SALE or COUPON with the FREE SHIPPING offer, however please note the minimum order amount of $50 must be reached AFTER any other discount has been applied.
Will my package be tracked and do you guarantee delivery?
Upon checkout you will have the option to choose a "tracked" or "non tracked" shipping method. If you choose tracking, you will get a tracking number in your order shipping confirmation email, and it will be posted to your order history page.
If you choose one of the "non-tracked" shipping options, these services are provided by Canada Post Letter Mail/Parcel Mail (depending on location). As stated it does NOT include tracking, however they do still qualify for my "Delivery Guarantee"! How cool is that? I'm happy to save you some money AND still guarantee that you get your order!
Free Shipping + Tracking: Orders that qualify for the Free Shipping option are shipped via Canada Post untracked mail (but always include my delivery guarantee). You will however still have the opportunity to upgrade to Expedited Parcel with tracking and faster delivery for a fee.
Delivery Guarantee:
Whether your package has tracking or not, I guarantee delivery regardless, as long as you have provided me with a CORRECT mailing address during the checkout process. I will ALWAYS ship to the "ship to" address provided on the receipt. Please make sure this address is correct. If it is not correct you must contact me within 24 hours of placing your order so I can make adjustments.
I will NOT be responsible for packages shipped to an address that you have provided to me, that is incorrect.
When will you ship my order and how long will it take to arrive?
All orders ship out within 3-5 business days to allow time for hand-crafting each item. There are rare instances when it may take a bit longer (I am a mom and wife first, and we all know how last minute emergencies can crop up when you have a family) but I promise to have all orders dispatched in a timely manner.
Once your package has shipped, it should arrive...
to Canada in 4-7 Business Days
If you chose to pay extra for Expedited shipping (with tracking) it typically arrives 1-2 days sooner than the estimates above.
Please NOTE: I cannot declare a package as "lost" or offer refund/replacement until at least 15 business days have passed. So please allow at least that amount of time to pass before contacting me.
It's been "x" days and my package has not arrived yet, can you help?
I ask that you allow up to 15 business days for packages to arrive before declaring it "missing". There are times when delays can occur beyond my control (customs, misrouted, weather, holidays, COVID) and sometimes they just need a little extra time to find their way to you.
100% DELIVERY GUARANTEE!!!!
I do guarantee delivery of ALL my packages but, I feel it's only fair to allow them sufficient time to arrive as I do not require you to purchase tracking like most shops do.
- $4 Flat Rate Letter Mail Shipping in Canada (No Tracking) for orders containing two items or less and below $50
- $10 Flat Rate with Tacking
- $8 Flat Rate Air Mail Shipping in Canada (No Tracking) for order below $50
- Orders above $50 will be shipped Free with No tracking in Canada
- Orders above $100 will be shipped with complimentary tracking in Canada
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@flameworkdesigns.com. If your return is accepted. If the product is defective we will cover your costs of shipping your items back. If not, you are responsible for your own shipping costs.
You can always contact us for any return question at info@flameworkdesigns.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom made items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.